Refund & Returns Policy
Return Period
You may request a return within 30 days of delivery. Please contact us at support@watch-tokyo.com before returning your item so we can provide return instructions and the return address.
Change-of-Mind Returns
For change-of-mind returns, the watch must be unused and returned with its original packaging, tags, and all included accessories and documents.
You are responsible for the return shipping cost. Please use a tracked shipping service and retain your shipping receipt.
After we receive and inspect the returned item and confirm that it meets these conditions, we will refund the full product price paid.
U.S. Orders — Free Shipping and DDP
For orders shipped to the United States with free shipping under Delivered Duty Paid (DDP) terms, we will not deduct our original outbound shipping costs, import duties, import taxes, or customs clearance charges from your refund.
For an eligible change-of-mind return, you pay only the return shipping cost.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact support@watch-tokyo.com with your order number and a description of the issue. Photos may help us assess the problem.
We will cover the necessary return shipping costs and provide return instructions. Please contact us before arranging return shipping.
Once the issue is confirmed, we will arrange a replacement, subject to availability, or a full refund. The unused-item condition for change-of-mind returns does not apply to items reported as damaged, defective, or incorrect.
Refund Processing
Refunds will be issued to the original payment method after we receive and inspect the returned item and confirm eligibility. We will notify you when your refund has been processed.
The time it takes for the refund to appear in your account depends on your payment provider or bank.
Orders Shipped Outside the United States
For destinations outside the United States, any import duties or taxes paid directly by you to customs authorities or a carrier are not collected by Watch Tokyo and cannot be refunded by us. Please contact the relevant authority or carrier about any available reimbursement process.
This does not affect our commitment to refund the full product price for an eligible return.
Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
For return or refund assistance, please contact:
support@watch-tokyo.com